- All bookings must be made via reservation form featured on our website or via email to the address firstname.lastname@example.org
- We will confirm your booking request once 30% of the total cost of the trip is received.
- The remaining 70% is due on the day of the visit for the day services (City tours, Day trips, Shore excursions). For multi-day tours full amount should be paid 60 days before the start of the tour.
- We accept full payment with VISA and MASTERCARD.
- All prices and fares are quoted in euros.
- Payment of a deposit or full payment indicates you have read and consent to the terms and conditions and that you are reasonably physically fit and can walk uphill at times.
CANCELLATIONS, MODIFICATIONS AND REFUNDS
- Unless otherwise noted within the tour description, customers can cancel a day tour up to 48 hours before the arrival and receive a full refund less 20 EUR to cover our bank and administration costs. All day tours are non-refundable if they are not canceled by customers 48 before tour departure.
- No refunds are given in case of force majeure
- No refunds are given if the client leaves the program after commensing it for any reasons whatsoever or miss any scheduled sightseeing or visit or no showing up.
- Unless otherwise noted within the tour description, customers can cancel a multi day tour:
Up to 61 days prior to departure: 100% minus 200€ p.p. for administration fees
60 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost
COMMENTS, CLAIMS, SUGGESTIONS
- While on tour, please communicate your wishes and/or difficulties to our staff (on time). Our guides are very often the only ones who can really help you.
- Please do not wait until the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides.
- We clearly specify what is included and not included in the tours. Please make sure you are perfectly aware of this before booking a tour.
- We reserve the right to modify booking procedures, terms and conditions and or/program prices at any time without notice.
We do not accept responsibility for any accident regarding theft or damages during the tours.
All personal items, including coats, cameras, handbags and similar personal articles should remain at all times through the tour under your personal control. We are not responsible for the loss, theft, or damage of personal items while you are on tour.